Following Up is a Great way to Delight a Customer!

Despite a customer’s anger, frustration, or defeatism, Experts need to maintain a positive attitude and use positive language when following up with the customer. Keep things as upbeat as you can and steer the conversation toward a positive outcome.  

Things not to do while following up with a customer is: 

  • Holding information hostage until they say they will change a rating.  
  • Telling the customer why they were unable to understand what  you were saying.

 Focus on reassuring the customer that you will help them and work with them to find a solution. Also, make sure you take time to thank customers for their patience, understanding, and loyalty.  

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