Patience is key to a great call

Calls can sometimes be stressful and anxiety-inducing, so having self-control and emotional regulation — even when a customer doesn’t —  is vital. 

You will need to remain calm even when attacked, positive when faced with pessimism, and professional when a customer gets personal.  

Try to promote progress in the call and if a customer is abusive, you are able to respectfully end the call and report them. But, The consequences of losing your self-control when interacting with a customer may be irreparable. So, make sure you breathe and take appropriate breaks when you need them! 

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